1. Introduction
NoShortsNoLosses LLC ("we," "our," or "us") operates noshortsnolosses-ai.com (the "Site") and provides AI-powered sales automation services (the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Services.
We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password, billing information
- Communication Data: Messages you send through our contact forms, chat, or email
- Payment Information: Credit card details (processed securely through Stripe)
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, clicks, and navigation patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies: Session cookies, preference cookies, analytics cookies (see Cookie Policy)
- Call Data: Call recordings, transcripts, and metadata when using our AI calling services
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process your transactions and manage subscriptions
- Send you service-related communications and updates
- Respond to your inquiries and provide customer support
- Improve our Services through analytics and research
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations and enforce our Terms of Service
- Send marketing communications (with your consent)
4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), we process your personal data based on:
- Contract Performance: To provide Services you've requested
- Legitimate Interests: To improve our Services and prevent fraud
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws
5. Information Sharing and Disclosure
We may share your information with:
- Service Providers: Stripe (payments), Resend (email), VAPI (calling), hosting providers
- Legal Requirements: When required by law, subpoena, or court order
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS) and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure payment processing through PCI-compliant providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]
8. Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations. Account data is retained for the duration of your subscription plus 7 years for tax and legal purposes. Call recordings are retained for 90 days unless required for dispute resolution.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of the sale of personal information (we do not sell data)
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us: